Website Maintenance & Support
Website Maintenance and Support Services
Websites need care after launch. Software updates, security patches, backups and small changes keep your site safe, fast and accurate. Our website maintenance service handles this for you every month.
We maintain WordPress, WooCommerce, Shopify and custom React and Next.js sites for businesses across India from our team in Visakhapatnam, including sites we did not build.
What Is Website Maintenance?
Website maintenance is the ongoing work that keeps a website secure, working and up to date: software and plugin updates, backups, security monitoring, uptime checks, bug fixes, and content changes.
Skipping maintenance rarely causes problems immediately. Over months, outdated software, expired certificates and broken forms add up, often discovered only when a customer cannot get through.
Who Needs Website Maintenance?
- Businesses without an in-house developer.
- Sites on WordPress or WooCommerce, which need regular updates.
- Online stores where downtime means lost sales.
- Companies that need frequent small content changes.
- Owners whose previous developer is no longer available.
Benefits of Website Maintenance for Your Business
Here is what this work is designed to improve for your business and your visitors.
Security
Regular updates and monitoring reduce the risk of hacks.
Peace of mind
Backups mean problems can be rolled back.
Always accurate
Prices, services and contact details stay current.
A team on call
One point of contact when something breaks.
What Our Website Maintenance Plans Include
Plans are tailored, but typically cover these.
Updates
CMS core, theme and plugin or app updates, tested where needed.
Backups
Scheduled off-site backups and restore support.
Security monitoring
Malware scanning, SSL checks and login protection.
Uptime monitoring
Alerts when the site goes down, with quick investigation.
Content changes
An agreed amount of text, image and page updates each month.
Monthly report
What was updated, any issues found and recommendations.
Deliverables You Receive
- Onboarding audit of your website
- Backup and monitoring setup
- Monthly updates and checks
- Agreed content changes
- Monthly maintenance report
- Priority support for issues
Typical Website Maintenance Timeline
Onboarding audit and setup
First week
Routine updates and backups
Every month, on an agreed schedule
Content change requests
Turnaround agreed in your plan
Urgent issues (site down, hacked)
Treated as priority; response time agreed in your plan
These are typical ranges, not guarantees. Your written plan confirms the timeline for your scope.
Our Website Maintenance Process
- 01
Audit
We review the site, hosting, access and current issues.
- 02
Set up
We configure backups, monitoring and security tools.
- 03
Maintain
We run updates and checks every month.
- 04
Respond
We handle requests and fix issues as they come in.
- 05
Report
We send a monthly summary with recommendations.
Industries We Serve
We build websites for businesses in Vizag and across India, working in person or fully remotely.
E-commerce
Stores where downtime costs sales.
Healthcare
Clinics with changing timings and doctors.
Education
Admissions, notices and events updates.
Hospitality
Seasonal offers and menu changes.
Professional services
Firms without in-house tech teams.
How We Measure Maintenance
Good maintenance is mostly about nothing going wrong.
- Uptime percentage
- Updates applied on schedule
- Successful backups and test restores
- Security incidents (target: none)
- Request turnaround time
Common Website Maintenance Mistakes to Avoid
Updating directly on the live site
Test major updates first to avoid breaking the site.
Backups stored on the same server
If the server fails, the backups go with it.
No one owns the logins
Keep domain, hosting and admin access documented and in your name.
Ignoring broken forms
Test forms regularly; a broken form silently loses leads.
Businesses We Have Worked With
From healthcare and education to hospitality and personal brands, here are some of the clients who have trusted Genie Media & Studio.
- Naren Ultrasound
- Alliance College
- SVN Bay Parck
- Meera Basu
See more of our work in our projects portfolio.
What Our Clients Say
“The creativity and professionalism exceeded all our expectations!”
Deepak Kumar Sharma
Nutritionist
“They truly understood our brand and delivered beyond expectations!”
Kedhar Panda
Book Author & Coach
“I'm worried about my website design & getting no traffic Then karthik came and delivered such a beautiful website for me.”
Heena M Shrivastava
Book Author & Coach
Watch video testimonials and read more feedback on our client reviews page.
Website Maintenance Pricing
Maintenance is a monthly plan. Cost depends on the platform, site size, whether it is an online store, the number of content changes included and the support response you need.
After an initial consultation, we send a written scope and quote in Indian rupees, so you know exactly what is included before any work begins.
Website Maintenance FAQs
Answers to the questions businesses ask us most about website maintenance.
Do you maintain websites you did not build?
Yes. We start with an onboarding audit to understand the site and fix any urgent issues.
Which platforms do you maintain?
WordPress, WooCommerce, Shopify, and custom React and Next.js websites.
What if my site gets hacked?
We restore from backup or clean the site, close the vulnerability and strengthen security.
Is hosting included?
Hosting can be included or kept separate. We can also help you move to better hosting.
Can I cancel the plan?
Plans run month to month or on agreed terms, set out in writing before we begin.
Related Services
- Website Speed Optimization Website speed optimization and Core Web Vitals fixes for WordPress, Shopify and custom sites: faster loading, better mobile experience and fewer drop-offs.
- WordPress Development WordPress website development for Indian businesses: custom themes, Gutenberg blocks, plugins, speed, security and SEO, so your team can edit the site easily.
- WooCommerce Development WooCommerce store development on WordPress for Indian businesses: product setup, Razorpay and UPI payments, GST, shipping, speed and secure hosting.
- Website Redesign Website redesign services that improve UX, speed and conversions while protecting your SEO, with URL mapping, redirects and content upgrades built in.
- Technical SEO Technical SEO for Indian websites: crawling, indexing, Core Web Vitals, site structure, redirects and schema, fixed by a team that also builds websites.
See every service on our web development company page.
Keep Your Website Safe and Up to Date
Tell us about your website and platform. We will suggest a maintenance plan that fits.
Our web team is based in Visakhapatnam and builds websites for businesses in Vizag and across India.